Auto-Owners Customers ONLY: Billing Service Fees Questions & Answers
Recently Auto-Owners has made some changes to their billing service fees which has resulted in several questions. We wanted to take some time to answer the most common questions in a Q & A format to explain their changes in an easier way. If your insurance isn’t with Auto-Owners then you don’t have to continue reading ???? HA!
If you have any questions at all please don’t hesitate to contact Auto-Owners billing at 1-800-288-8740 or our office at 517-351-9117.
Question #1: If I’m enrolled in Auto-Owners Customer Center does that waive the service fee?
Answer #1: It does not waive the service fee. The only way to avoid the service fee is to pay your policy/policies in full.
Question #2: Is the service fee waived if I’m on EFT?
Answer #2: No, the service fee is not waived if you are on EFT however, it is reduced to $2 from $4. If you pay in full you do not receive a service fee.
Question #3: If my policies are on separate billing accounts am I charged a service fee per account?
Answer #3: Yes, each separate billing account would result in a separate fee per account. Please contact billing at 1-800-288-8740 and they can combine your accounts into one account with only one service fee. If you pay in full you do not receive a service fee.
We hope that these help you better understand the changes. The biggest reminders we have are the following:
#1: The only time you don’t have a service fee is if you pay in full.
#2: If you have billing questions you can call Auto-Owners billing at 1-800-288-8740.